Analyzes and evaluates application requirements to ensure optimal performance
Collaborates with IT teams to troubleshoot and resolve application related issues
Implement updates, patches, and upgrades to maintain application functionality and security
Monitors system health and performance, proactively addressing potential issues before becoming an issue for our internal customer
Utilizes process automation and best practices to enhance technology efficiency and effectiveness
Tests fixes/solutions and provides follow-up communication with the end-user to ensure application issues have been adequately resolved
Builds and maintains positive working relationships with team members and internal customers
Collaborates with vendor support and issues resolution
Participates in the planning and implementation of new applications
Ensures data integrity and security within applications
Stays updated on industry trends and best practices related to application analysis
Attends meetings with internal customers and/or outside vendors to jointly determine and prioritize needs
Provides end user training as needed
Prepares written materials for the purpose of documenting activities concerning issue remediation and procedures standards
Trains other team members on troubleshooting and diagnosing problems
Participates in efforts to develop and implement processes for applications and systems monitoring
Responsible for problem management activities such as issues resolution and root cause analysis

Bachelor’s degree in a technology or business-related field or 4 years of related work
Proven experience as an Application Analyst or similar role
Prior law firm experience involving application support for a minimum of 1 year desired
Strong experience with Microsoft Office suite including Word, Excel, Powerpoint, and Outlook
Ability to effectively interface with a technical and non-technical staff at all organizational levels
Demonstrated troubleshooting ability in software
Proficiency in installing, configuring, and maintaining various applications
Strong understanding of problem management, change management, and IT best practices
Knowledge of security best practices for application administration
Demonstrated ability to work in a team-oriented and collaborative environment
Highly self-motivated, self-directed, attentive to detail, and able to multi-task
Excellent written, oral, and interpersonal communication skills
Ability to present technical ideas in business-friendly and user-friendly language
Basic knowledge of applicable laws and regulations as they relate to technology issues and data privacy laws and practices.

Application Analyst

Key skills