Customer Service Representative

Role Overview

• Acting as a knowledge base for customers inquiries with respect to our products and their bone health
• Actively listening to customers and providing them with everything they need to make an informed decision about AlgaeCal.
• Supporting our customers through a variety of mediums (email, phone).
• Processing orders and returns for customers.
• Helping customers understand the results of their DEXA bone scans.
• Updating the records of customer interactions, processing customer accounts, and filing documents.

Requirements

• solid customer service background
• passionate about natural health
• expert at building a rapport with customers
• devoted to helping people find that aha moment
• organized and able to multi-task
• humble, critical, and creative thinker

Benefits

• $55,000 starting salary with the opportunity to increase rapidly as training targets are met.
• A generous healthcare package
• Monthly team events and activities
• Flexible Stat Holidays with the option to bank days for later use
• Remote team building opportunities (Coffee Chats!)
• Supported professional development and continued learning through training and coaching.