Senior Facilities Manager

Role Overview

• Own and manage the North America real estate portfolio, including leased offices and subleased spaces.
• Lead lease administration including renewals, amendments, subleases, and critical date management.
• Partner with brokers, legal, and external advisors on transactions, site selection, and footprint optimization.
• Develop executive-level reporting on occupancy, costs, lease obligations, and portfolio risk.
• Oversee day-to-day workplace operations across North America, including building services, maintenance, janitorial, and office services.
• Establish consistent operational standards, playbooks, and service levels across all locations.
• Lead facilities vendor strategy including performance management.
• Ensure facilities support hybrid work, collaboration, and business continuity.
• Provide direct line management to Facilities and Office Management staff across North America.
• Set clear goals, accountability, and operating rhythms for regional and site-level teams.
• Coach, develop, and performance-manage team members to build a high-performing facilities organization.
• Partner with the IPH Risk team to enhance physical security protocols across all facilities.
• Support standardized security governance including access control, visitor management, and incident response.
• Coordinate remediation of identified risks with landlords, vendors, and internal stakeholders.
• Ensure compliance with health, safety, and regulatory requirements.
• Lead office buildouts, relocations, renovations, and closures from planning through execution.
• Partner with IT, People, Risk, and business leaders to deliver integrated workplace solutions.
• Drive change management and communications to support employee adoption

Requirements

• Bachelor’s degree required; advanced degree or professional certifications preferred.
• Extensive experience in corporate facilities management, real estate, or workplace operations with multi-site responsibility.
• Proven experience leading and managing facilities and office management teams.
• Strong understanding of lease administration, vendor management, and workplace operations.
• Experience partnering with Risk or Security functions on physical security governance.

Benefits

• Comprehensive full medical, dental and vision Insurance
• Basic Life Insurance at no cost to the employee
• Company paid short-term and long-term disability
• 12 weeks of 100% paid Parental Leave
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSA)
• Retirement savings plan
• Personal Paid Time Off
• Paid holidays and company-wide Wellness Day off
• Paid time off to volunteer at nonprofit organizations
• Pet friendly office environment
• Commuter Benefits
• Group Pet Insurance
• On the job training and skills development
• Employee Assistance Program (EAP)