Manage the activities of a team of Customer Support Specialists
Handle day to day aspects of complex projects and high-level customer concerns
Interface with regulators, customers, salesforce, and operations to ensure smooth acceptance and disposal of waste
Work with sales representatives on pricing, scheduling and transportation issues
Monitor calls to observe support specialist’s demeanor, technical accuracy, and conformity to company policies
Recommend approaches and services to provide customers with exceptional service
Determine work procedures, prepare work schedules, and expedite workflow
Study and standardize procedures to improve efficiency
Provide proposals in reply to customer's requests for services
Make decisions on how to schedule and coordinate transportation services
Arrange off-site shipments, prepare profiles, manifests and correspond with transportation department
Ensure customer service supports sales representatives in their effort to secure and maintain a client base
Gather information and complete audits from customers
Partner with attorneys to draft and revise contracts
Create budgets and track expenditures
Provide training and guidance to staff to ensure performance goals are established, tracked and achieved
Participate in strategic planning to sustain and grow programs and service

Advanced knowledge of Excel, Word, and PowerPoint
Experience with Resource Conservation Recovery Act (RCRA), Department of Transportation (DOT), Toxic Substance Control Act (TSCA) and other applicable local, state, and federal regulatory bodies
5+ years of hazardous waste management industry experience

Customer Service Supervisor

Key skills