Customer Service Advisor

Role Overview

• Ensuring the customer’s needs and expectations are met throughout their Scania experience, from the first customer enquiry, through administration, invoicing, and follow up
• Working closely with the Service Team & Workshop Controller to ensure effective delivery of work orders
• Delivering exceptional customer communication – external and internal
• Managing and ensuring accuracy of all documentation
• Creating and invoicing work orders, job lines and allocating work to the workshop for planning of activity

Requirements

• Ability to think on your feet and show initiative
• Strong abilities in time management, organisation and administration
• Effective problem solving, negotiation and influencing skills
• Professional written and verbal communication skills
• Mechanical or workshop aptitude
• Vehicle/transport industry experience preferable.

Benefits

• A dynamic and inclusive work culture
• be part of a great team environment
• A company that is enjoying record growth and eligibility for an annual company bonus scheme
• Salary packaging, novated leasing and exclusive discounts on retail, dining, travel, entertainment, leisure, accommodation and more
• Corporate benefits programme with discounts at JB Hi Fi, Specsavers and more
• Exclusive health insurance discount, access to an online health and wellness platform with up to 50% off at over 400 fitness and wellbeing brands including gyms, active wear, healthy meals, supplements, self-care and more
• Be part of the bigger picture
• a company with a focus on digitalisation, autonomous vehicles, electrification and sustainability