Customer Service Advisor

Role Overview

• Handling customer enquiries via our call management system with accuracy and care
• Investigating and resolving issues promptly within service guidelines
• Managing urgent orders, returns, and complaints with empathy and efficiency
• Liaising with internal departments to ensure smooth communication and service delivery
• Maintaining customer profiles and proactively managing service changes

Requirements

• Excellent communication skills – both written and verbal
• Strong organisational and time management abilities
• A customer-focused mindset with a proactive approach
• Team player with a positive attitude and a willingness to learn
• Good IT skills (Word, Excel; bespoke systems experience is a bonus)

Benefits

• 25 days annual leave (plus bank holidays)
• blue-light card
• flexible dental insurance plans
• company sponsored pension scheme
• 24/7 online GP service
• life assurance
• fully comprehensive employee assistance programme
• MyBenefits platform offering high street discounts, bike to work scheme, cashback cards, saving scheme and much more!