Manager – Applied AI Delivery

Role Overview

• The Applications Manager will be responsible for the oversight of activities of an Application Services team.
• Collaborate with leadership to align and prioritize business and technology initiatives related to application management.
• Provide leadership and guidance for design, development, and implementation of all application projects and production support of all ACG applications.
• Maintain relationships with leaders to ensure they proactively identify and provide strategic opportunities to advance the business goals, through technology and innovation.
• Manage one or more Applications Development teams to accomplish established goals.
• Utilize in-depth knowledge and skills across multiple Applications Development areas to provide technical oversight across systems and applications.
• Review and analyze proposed technical solutions for projects.
• Contribute to formulation of strategies for applications development and other functional areas.
• Provide evaluative judgment based on analysis of factual data in complicated and unique situations.
• Impact the Applications Development area through monitoring delivery of end results, participate in budget management, and handle day-to-day staff management issues, including resource management and allocation of work within the team/project.
• Develop and implement business plans, policies, and procedures.
• Collaborate with other departments to prioritize software development needs including design, development, and documenting and testing new and existing software.
• Analyze and resolve software development issues and needs in terms of the software's full life cycle.

Requirements

• A Bachelor’s degree in Information Technology, Business Administration, Finance or related field or a combination of education, certifications and work experience equivalent to a Bachelor’s degree in Business Administration, Finance or related field
• 5+ years on application development teams
• Proven track record delivering complex software solutions
• Demonstrated ability to effectively lead multiple cross functional matrix teams with dotted line relationships
• Strong hands-on familiarity with LLMs, Retrieval-Augmented Generation (RAG), and OCR solutions
• Proven experience with cloud-based ML platforms and services (GCP and/or AWS)
• Proficient in Python-based development and frameworks used for building LLM applications (e.g., LangChain or equivalent)
• Experience defining and implementing CI/CD and MLOps practices for model & data pipelines
• Solid knowledge of Agile delivery practices (Scrum, Kanban) and experience with scaled agile frameworks.
• Practical knowledge of Responsible AI (bias detection/mitigation, transparency, data governance, privacy)
• Expertise in Gen AI frameworks (e.g., OpenAI, Vertex AI, Langchain), Python Django, and cloud platforms like GCP and AWS

Tech Stack

• AWS
• Cloud
• Django
• Google Cloud Platform
• Python

Benefits

• Medical, dental and vision benefits
• 401k Match
• Paid parental leave and adoption assistance
• Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays
• Paid volunteer day annually
• Tuition assistance program, professional certification reimbursement program and other professional development opportunities
• AAA Membership Discounts, perks, and rewards and much more