Responsible for building and managing a Salesforce Center of Excellence
Create and promote strategies that support long term business goals
Work across lines of business and executives to build an emotionally engaging customer experience
Create overall COE strategy based on business goals
Implement COE governance structure in partnership with IT Business partners and business stakeholders
Lead and coordinate components of Salesforce COE and programs within it
Act as key executive leading governance, raising strategic decisions and risks/issues for resolution
Assist business stakeholders’ submission and prioritization of ideas to improve customer experience
Partner with business and IT business partners to create business cases
Lead the development and continuous improvement of a reusable repository of tools
Maintain knowledge of the Salesforce.com product stack
Identify risks to COE goals and objectives and create mitigation plans
Ensure relevant and timely communication to stakeholders at all levels
Recommend and implement techniques to improve productivity

Bachelor’s Degree from an Accredited Institution
Salesforce Administrator (ADM 201) Certification
7 years’ experience in high performance multi-tiered architectures
7 years’ experience with multiple software development lifecycles
5 years of experience in Salesforce Development including Custom Objects, Large Data Volumes, Performance Tuning, Apex, Triggers, Web Services, Visualforce and Migration Tools
Knowledgeable of Java / J2EE or Object Oriented Solutions
Exposure to Hibernate, Web Services (REST and/or SOAP)
Familiar with web technologies (HTML 5, CSS 3, jQuery, JavaScript)
Exposure to OO analysis and design experience

Senior Manager, Salesforce Delivery

Key skills