About this role

Performing customer support activities involving the installation, modification, and repair of complex equipment and systems
Conducting on-site installation and testing of equipment to ensure proper working order
Isolating equipment start-up malfunctions and taking corrective action
Managing resources, maintaining schedules, and coordinating all repair activities in priority sequence to ensure adherence to contractual service level agreements (SLAs)
Working in a 24/7 environment which require immediate response times and long distances driving to sites
Accepting and updating work order in CRM systems such as Salesforce, Maximo, and GURU

Related Trade experience (electrical, electronic, mechanical)/Military Training (electrical, mechanical, electronics)
Computer literacy; competency in MS Office Suite and aptitude for learning specialized software programs
Minimum of 2 years’ experience directly involved in troubleshooting and field repair of electrical and electronic systems and equipment
Excellent communications skills and strong orientation for customer focus and teamwork
Must be responsive to all customer issues at all times
Must be willing & able to travel at short notice
Must be able to pass an in-depth background check (TSA eQIP)

Field Service Technician I

Key skills