Develop and implement the appropriate Operations strategy for assigned markets in current model (Customer Service, Kit Booking, Kit Logistics, Shipping/Receiving & Warehousing, Asset Management)
Manage the Operational activities ensuring that the best talent is sourced, developed, managed and engaged
Work to identify and implement process improvements and ensures that breakthrough solutions are sustained over time
Direct work activities & projects based on a clear understanding of customer and market needs
Build, liaise and maintain relationships with colleagues across various functions (Commercial, RAQA, Finance, EMEA Supply Chain, etc.) and divisions (Sales, Marketing) while driving leverage opportunities within region
Lead or participate in cross-functional projects and the integration of operations of any relevant mergers or acquisitions
Ensure all Compliance, SOX, FCPA and other policies and regulations are implemented, applied and followed
Support standardization and alignment of processes
Ensure all Key Performance Indicators (KPI's) and financial metrics for Customer and Logistics Services are reviewed and achieved

Degree in a Business or Logistics discipline(s) or equivalent
5 years of experience in similar responsibility
this experience should ideally be a mix of Logistic/Warehouse management & Customer-facing responsibility
3 years of experience in people management
Experience in a multinational company with complex organization
Fluency in English
Arabic language is an advantage
Process Lean/Excellence/Six Sigma tools, training and/or certification experience of advantage
Travel Percentage: 40%

Operations Manager

Key skills