Key skills
LeadershipCommunication
About this role
Role Overview
- Guide a Collections team, managing workflow, conducting check-in meetings and promoting a positive work environment.
- Evaluate team member performance, providing regular feedback, career planning discussions and year-end reviews.
- Resolve escalated customer concerns and coach the team on timely payment collection strategies.
- Collaborate with management to identify process improvements and provide recommendations to ensure efficient operations.
Requirements
- High school diploma or equivalent.
- Bachelor’s degree in finance, accounting or a related field preferred.
- 2+ years of collections or customer service experience.
- Leadership experience a plus.
- Strong communication and customer service skills with excellent attention to detail.
Benefits
- Complete health insurance coverage and 401(k) with 6% employer match that starts day one !
- Multiple bonus programs.
- Paid holidays and generous paid time off.
- Tuition Assistance Program that covers professional continuing education.
- On-site café and first-class fitness center with complimentary personal trainers.
- Over four miles of beautifully maintained walking trails.