Lead the design, deployment, and support of enterprise infrastructure and platform solutions in multi-site and high-availability environments.
Provide technical authority and oversight for infrastructure components including compute, storage, networking, voice platforms, and cloud services.
Ensure infrastructure services meet availability, performance, security, and resilience requirements, particularly for mission-critical workloads.
Translate business and operational requirements into scalable, fit-for-purpose technical solutions.
Perform architecture, detailed design, and technical planning across complex infrastructure and platform environments.
Support project and program delivery activities, including solution design, build, migration, and transition to operations.
Act as a senior escalation point for complex technical issues, major incidents, and service disruptions.
Ensure infrastructure services adhere to organisational standards, architectural principles, and governance frameworks.
Maintain system documentation, design artefacts, operational procedures, and technical runbooks.
Partner with business stakeholders, delivery teams, and external service providers to align infrastructure services with operational needs.
Provide trusted technical advice to customers and internal stakeholders on infrastructure capabilities, risks, and improvement opportunities.

Extensive experience (typically 10+ years) delivering and supporting enterprise infrastructure and platform solutions in complex environments.
Proven background in solution consulting, technical leadership, or senior engineering roles.
Demonstrated experience working across multi-site, multi-tenant, or highly regulated environments.
Experience supporting both operational services and project-based delivery.
Strong broad-based infrastructure knowledge spanning: Server and platform infrastructure, Networking and connectivity, Cloud services (public and hybrid), Voice, communications, or customer interaction platforms.
Experience integrating infrastructure platforms with upstream and downstream business systems.
Solid understanding of availability, resilience, security, and capacity design principles.
Essential Tertiary qualification in Information Technology, Computer Science, Engineering, or equivalent practical experience.
Desirable Industry certifications in infrastructure, cloud, networking, or service management (e.g. cloud platform certifications, networking certifications, IT service management frameworks).
Experience with IT service management and operational governance frameworks (e.g. ITIL).

Extensive resources to support your onboarding and continual development including DXC University
We know that great people refer great people. We will reward you when you bring your friends and family to work at DXC
More time to do the things you love with flexible leave options, including purchased leave
Take time to give back with charitable and emergency services volunteer days
Well-being matters to us and our Employee Assistance Program is there to support you and your family
And of course, all the basics; novated leasing, discounted health insurance, paid parental leave and many other discounts

Manager, Infrastructure Services

Key skills