Resource Management Analyst

Role Overview

• Reviewing and managing real-time/intraday workforce management of front office contact center functions
• Creating reports and analyzing data to improve caller experience
• Work queue management and front line production staff performance management
• Optimize back office and call center operational activity

Requirements

• Bachelor degree or 4 years of business experience
• 2 years of experience in a claims or customer service
• Interpersonal and organizational skills
• Analytical and problem solving skills
• Clear and concise written and verbal communication skills

Benefits

• Health and wellness benefits
• 401(k) savings plan
• Pension plan
• Paid time off
• Paid parental leave
• Disability insurance
• Supplemental life insurance
• Employee assistance program
• Paid holidays
• Tuition reimbursement