Patient Safety Manager

Role Overview

• Responsible for supporting the Clinical Division to ensure safe, high-quality patient care
• Responsible for proactive evaluation and post-event analysis of patient care delivery to ensure that clinical structure, processes, and outcomes reflect the primary outcome of safety for all Air Methods patients and crewmembers
• Utilizes healthcare improvement strategies to reduce preventable harm, enhance patient and clinician safety, and mitigate risk to patients, clinicians, and the enterprise
• Analyzes and improves patient safety structure, process, and outcomes using data from the Air Methods electronic health record (EHR) and clinical patient safety evaluation system (PSES)
• Develops internal/external patient safety reports in support of trend analysis and enterprise KPIs
• Communicates data analysis to appropriate stakeholders with high-quality spoken, written, and data visualization/dashboard reports
• Provides support to clinical leadership and clinicians during clinical care case reviews and compiles case and aggregate analysis for use in patient safety improvement efforts
• Facilitates cause analysis and safety risk assessment to evaluate and mitigate clinical hazards and risks
• Provides internal education and policy support to clinicians to address actual or potential clinical quality and safety issues
• Develops, implements, and monitors sustainable action plans to address identified hazards and risks
• Facilitates internal and external engagement and interdisciplinary collaboration with air medical safety professionals and industry groups
• Promotes culture of safety through participation in clinical training and interdisciplinary initiatives
• Supports research activity, accreditation readiness, and clinical compliance efforts across the division
• Other duties as assigned.

Requirements

• Graduation from an accredited school of nursing or paramedic program and 3 to 5 years’ related experience and/or training; or equivalent combination of education and experience
• Bachelor’s degree with statistics coursework preferred
• Minimum three years of flight clinician experience
• Demonstrates high critical thinking and reasoning skills and strong attention to detail while working in a fast-paced environment that requires ability to prioritize and multi-task
• Ability to analyze and/or organize complex information with broad direction
• Identifies trends
• Actively seeks the input and opinions of stakeholders; explores and compares a wide range of options before acting
• Ability to develop and present recommendations from accurate assessments and/or analysis
• Offers solutions and designs to solve process, project or program issues
• Ability to tackle ambiguous situations and develop solutions with minimal supervision
• High level of interpersonal skill and interdisciplinary collaboration
• Excellent written and verbal communication and presentation skills
• Ability to maintain a calm and professional demeanor when managing challenging situations
• Proficient with Microsoft Office Suite, including Excel, Word, PowerPoint and Outlook
• Current nursing or paramedic license
• Patient safety/healthcare quality specialty certification required within two years of hire (e.g., CPPS, CPHQ).

Benefits

• For more information on our industry-leading benefits, please visit our benefits page here.