Senior Claims Call Center Representative

Role Overview

• Monitor business processes to identify opportunities for customer care improvements
• Handle first and third-party claims taking responsibility to resolve all enquiries from both customer and external contacts
• Recommend alternative sources/courses of action to ensure an efficient customer service is delivered
• Receive, investigate, and respond to technical queries from customers and/or colleagues

Requirements

• High School Diploma or Equivalent and 2 or more years of experience in the Customer Service area OR Zurich Certified Insurance Apprentice including an associate degree
• Experience in auto industry areas of service repair, auto technology, parts department is a MUST
• 18 or more months contact center experience
• Insurance industry knowledge
• Advanced Microsoft Office skills

Benefits

• Bonuses
• Comprehensive benefits for employees and their families