Key skills
CommunicationSales
About this role
Role Overview
- Manage inbound and outbound calls with patients to support resupply of existing products
- Handle high-volume (100+) inbound and outbound calls per day
- Serve as the primary point of contact for creating and booking patient orders
- Complete tasks accurately and on time
- Collaborate with internal and external teams to resolve issues
- Monitor performance metrics and meet quality and service-level standards
- Adhere to schedules and departmental procedures while working independently
- Deliver exceptional customer service while effectively multitasking across multiple accounts
Requirements
- High school diploma required
- 1+ year of customer service and/or sales experience
- Self‑motivated with the ability to troubleshoot and adapt quickly
- Strong verbal and written communication skills
- Highly detail‑oriented with a focus on data-entry accuracy
- Ability to multitask in a fast‑paced environment
- Comfortable working independently
- Associate’s degree and/or relevant college coursework (preferred)
- Prior call center experience (preferred)
- Bilingual proficiency in Spanish (preferred)
Benefits
- Medical, dental, vision, life, disability insurance
- HSA/FSA
- Commuter benefits
- 401(k)
- ESPP
- EAP
- Tuition assistance
- Sleep care management
- 15 days of PTO in the first year
- 11 paid holidays
- 3 floating holidays
- Paid parental leave