Key skills
Communication
About this role
Role Overview
- Repair and maintenance of analytical instrumentation
- Perform installation of equipment from delivery to sign-off
- Respond to customer by telephone within 4 hours to evaluate problem
- Perform preventative maintenance per maintenance schedule
- Inform appropriate personnel on all problems using escalation procedure
- Maintain manuals
- Submit electronic paperwork timely and accurately
- Maintain excellent communication with Service Manager on all matters
- Process parts return and repair in accordance with all policies and guidelines
- Keep customers well informed on any open issues
- Manage direct account responsibility with minimal supervision
- Assist in different areas within the District
- Perform all the above duties in accordance with applicable ISO9000 directives and company policy
Requirements
- Bachelor of Science (B.S.) or higher
- Five years related experience and/or training; or equivalent combination of education and experience
- Preferred backgrounds are in general Chemistry, Physics, Mechanical and/or Chemical Engineering
- Strong communications skills – written, oral and presentation
- Valid driver’s license
- Fluent in both written and spoken Spanish
- Ability to travel up to 100% of the time, both domestically and internationally
- Ability to lift up to 50 lbs
- 80% of English language proficiency
Benefits
- Health insurance
- Paid time off
- Flexible work arrangements
- Professional development opportunities