Client Support Technician
New York City, New York, United States of America
Full Time
3 weeks ago
$65,000 - $75,000 USD
No Visa Sponsorship
Key skills
MacOSSaaSCommunication
About this role
Role Overview
- Assists in running day-to-day technology operations for clients, focusing on helpdesk ticket response via email and Slack
- Responsible for configuration, implementation, and maintenance of various technologies on behalf of clients
- Focuses on administration and support of client SaaS platforms
- Involves supporting client-owned technology on site in client office locations
- Supports clients' non-profit technology by managing various devices
Requirements
- At least 2 years of Mac & Windows help desk experience, or 3+ years of experience in customer facing, sys-admin, or similar roles
- Experience supporting Google Workspace and macOS in a fast-paced environment
- Microsoft 365 and PC support experience
- Experience at an organization that used Slack as its primary communication tool is a plus
- Must be comfortable interacting with end users as their primary responsibility
- Track record of proven customer service success
- Willingness to work outside of normal business hours as required
- Willingness to travel as required
Tech Stack
- MacOS
Benefits
- Hybrid work environment
- 3-5 days a week onsite
- Healthcare packages contributed to by Personified
- Generous paid time off benefit
- Optional 401K matched by Personified
- Cell phone stipend
- Annual Learning and Development stipend