About this role
Role Overview
- Provide customer support for analyzer and measurement systems installed in Pulp & Paper manufacturing process.
- Carry out service calls on a preventative and reactive basis as required, undertaking service and repair of products and systems to deliver against customers’ requirements.
- Keep accurate records regarding job progress, delays, problems, deliveries, changes, extras, and engineering and fabrication errors.
- Report back on the completed service outlining the activities carried out, faults found and any future recommendations for improving the service offering.
- Train customer staff in methods to maintain and repair the equipment, to ensure knowledge is transferred.
- Conduct audits at customer sites to record and analyze process improvement opportunities.
Requirements
- 4+ Years experience in the field with instrumentation and electromechanics preferably in a pulp and paper manufacturing environment.
- A technical school diploma in instrumentation, electromechanics, or mechatronics.
- A University bachelor’s degree in Electro-Mechanical or similar engineering.
- Electro-mechanically inclined, computer-based system literate, self-guided, and have a strong work ethic.
- Self-motivated who excels both independently and as part of a team.
- Comfortable handling customer pressure, staying focused, and collaborating effectively.
- Overall travel expectations are up to 75%.
- This position requires a valid driver’s license.
- Instrumentation background.
- Understanding of paper machines paper making process.
Benefits
- Includes a generous wage and benefits package that includes a company-funded registered pension plan.