IT Vendor & Contract Management Associate

Role Overview

• Own governance for assigned vendor relationships supporting IT and Workforce Services operations.
• Ensure vendors deliver services in line with contractual obligations, SLAs, KPIs, and commercial terms.
• Establish and maintain structured operational governance, including regular service reviews, operational meetings, and escalation frameworks.
• Track vendor performance, identify risks and issues, and partner with service leads and vendors to drive timely resolution.
• Support Quarterly Business Reviews (QBRs) and ongoing performance reporting, ensuring transparency and accountability.
• Manage active vendor contracts throughout their lifecycle, including renewals, amendments, and change requests.
• Partner with Firmwide Sourcing to initiate and support new RFPs, competitive bids, and Contract Change Requests.
• Ensure contracts are structured with elasticity, enabling cost reduction, scalability, and flexibility aligned to demand.
• Implement and maintain contract best practices that incentivize partnership, continuous improvement, automation, and cost efficiency.
• Identify opportunities to simplify, standardize, or consolidate contracts in support of broader Workforce Services strategy.
• Work closely with Workforce Services service leads to support operational needs, new requests, scope changes, and service evolution.
• Act as a key liaison between internal stakeholders, vendors, and sourcing/legal partners.
• Facilitate alignment between operational requirements and contractual/commercial frameworks.
• Contribute to vendor strategy discussions, including transitions to managed service models, location strategy, and service transformation initiatives.
• Contribute to building a world-class contract and vendor management function that delivers measurable value to the organization.
• Help define and improve CME standards, governance frameworks, operating models, and documentation.
• Identify opportunities for process improvement, automation, and improved reporting across vendor and contract management activities.
• Support broader CME initiatives focused on cost optimization, service quality, and operational efficiency.

Requirements

• 6+ years of experience in vendor management, contract management, or service governance within an IT support or technology services environment.
• Bachelor's degree in Business, Finance, Information Technology, or a related field (or equivalent experience).
• Proven experience managing third-party vendors, service levels, and contractual deliverables.
• Strong understanding of SLAs, KPIs, managed services, and vendor governance models.
• Experience partnering with sourcing/procurement teams on RFPs, contract negotiations, and change requests.
• Demonstrated ability to identify cost optimization and efficiency opportunities within vendor contracts.
• Strong stakeholder management skills, with the ability to work effectively across technical, operational, and commercial teams.
• Excellent organizational, communication, and problem-solving skills.
• Basic IT desk and user support skills are preferrable.

Benefits

• Health insurance
• 401(k) matching
• Flexible work arrangements
• Professional development programs