Own end-to-end project management for our most complex accounts, ensuring seamless execution across all workstreams.
Manage client communications, expectations, timelines, scope, and deliverables with a high level of precision and professionalism.
Navigate ambiguity and complexity, proactively identifying risks, solving problems, and keeping projects on track.
Audit, optimize, and refine workflows to improve efficiency and scalability across accounts.
Partner closely with cross-functional teams (creative, growth, lifecycle) to ensure alignment and high-quality output.
Lead kickoff processes, project planning, and ongoing execution for high-priority initiatives.
Ensure all work meets internal standards and client expectations through strong QA and attention to detail.
Drive operational excellence by improving systems, processes, and ways of working through feedback loops and collaboration with your manager.
Maintain a high billable workload while balancing strategic oversight of complex projects.
Build strong client relationships by acting as a trusted, solutions-oriented partner.

6-10+ years of project management experience in marketing, creative, or ecommerce agencies.
Strong background in process creation, system implementation, and client-facing delivery.
Excellent communication, strategic thinking, and delegation skills.
Agency experience managing multiple service lines is required.
Proactive, solution-oriented, and able to “fix and build” within a growing agency environment.

Senior Project Manager

Key skills