Lead and improve internal operations, systems, and workflows across the firm
Support leadership in translating priorities into clear plans, timelines, and actions
Coordinate and drive cross-functional initiatives that span teams and studios
Bring consistency to planning, tracking, and accountability across projects and initiatives
Establish and strengthen operational standards, governance practices, and internal controls
Partner with Finance and studio leads to support project financial discipline, forecasting, and billing accuracy
Work closely with People & Culture to ensure alignment with internal policies, employment standards, and best practices
Support firm-wide compliance with professional practice requirements, contracts, and regulatory obligations across jurisdictions
Identify operational, financial, contractual, and compliance risks and bring forward practical, proactive solutions
Support audits, reporting requirements, and documentation standards to ensure accuracy and readiness
Support leadership meetings through agenda development, coordination, and follow-up
Support internal communication to ensure clarity, transparency, and alignment across the organization

7–10+ years of experience in operations, project management, or professional services environments
Experience in architecture, design, engineering, or consulting is an asset
Post-secondary education in business, architecture, design, or a related field, or an equivalent combination of education and experience
Experience building or supporting operational processes, governance frameworks, and compliance practices
Familiarity with professional services contracts, regulatory environments, or multi-jurisdictional work is an asset
Strong organizational and execution skills with the ability to manage multiple priorities
Ability to bring structure to ambiguity without overcomplicating processes
Excellent communication and relationship-building skills
Ability to influence and coordinate work across teams without direct authority
Practical, solutions-focused mindset with strong follow-through
Strong judgment and a proactive approach to risk identification and mitigation
Alignment with MGA’s values and interest in contributing to our mission.

Director, Practice Operations

Key skills