Course Operations – Learner Success Manager

Role Overview

• Oversee the operational delivery of non-credit TEC courses across multiple cohorts and learning modalities.
• Coordinate course launch readiness, enrollment timelines, learner communications, and delivery logistics.
• Ensure courses are set up correctly in the learning platform and that content, assessments, and resources are accessible as planned.
• Monitor learner engagement, progress, and completion using LMS dashboards and reporting tools.
• Supervise and coordinate Teaching Assistants supporting TEC courses.
• Work closely with faculty and curriculum leads to operationalize course designs and assessment plans.
• Prepare regular summaries on learner enrollment, progress, completion, and support needs.
• Coordinate with internal technical teams and external partners on LMS configuration, learner access, and credential workflows.

Requirements

• Bachelor's degree and five (5) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.
• Experience supervising Teaching Assistants, student workers, or instructional support staff.
• Familiarity with large-scale, self-paced online learning environments.
• Experience supporting adult learners, first-generation learners, or learners in nontraditional settings.
• Exposure to digital skills, workforce-aligned training, or credential-based education programs.

Benefits

• None specified