Cloud Operations Engineer | $90/hr Remote

Crossing Hurdles is seeking a Support Engineer to enhance their cloud operations. The role involves diagnosing and resolving technical issues related to cloud infrastructure, automating support tasks, and collaborating with stakeholders to improve service delivery.

Responsibilities:

• Diagnose, troubleshoot, and resolve complex technical issues related to cloud infrastructure and networking
• Utilize scripting skills to automate routine support tasks and improve incident response times
• Collaborate with customers and internal stakeholders to identify, document, and resolve technical challenges
• Leverage JIRA to track issues, monitor progress, and ensure timely resolution of support tickets
• Analyze TCP/IP networking issues, providing expert guidance and remedial solutions
• Create, maintain, and improve technical documentation and best practice guidelines

Requirements:

• Have advanced proficiency with scripting languages such as Python, Bash, or PowerShell
• Have strong hands-on experience with cloud platforms like AWS, Azure, or Google Cloud
• Possess extensive knowledge of JIRA for issue tracking and project management
• Have an in-depth understanding of TCP/IP networking concepts and troubleshooting techniques
• Demonstrate excellence in both written and verbal communication
• Have proven problem-solving skills in high-pressure environments