Senior Workers' Compensation Claims Specialist, Supervisor

Role Overview

• Provide high quality claims handling oversight and expertise for all CRS customers
• Adjudicate claims during staffing shortages, investigate, and negotiate settlements
• Monitor and document claim files, focusing on Coverage, Investigation, Reserves, Plan of Action, Legal, and Medical Management
• Assist staff in managing litigation claims, ensuring timely responses
• Ensure appropriate staffing, including hiring and terminations
• Coach team members on workflow, processes, customer service, and client consulting
• Conduct performance reviews, set goals, and hold employees accountable
• Analyze performance data to implement necessary changes

Requirements

• 5+ years of adjusting property and casualty claims, including litigated claims
• Prior agency, loss control or carrier experience preferred
• Prior supervisory experience preferred
• Active state specific Workers Compensation License required or the ability to acquire license within three months of hire
• Extensive knowledge of General and Auto Liability or Workers Compensation coverages and application in job duties
• Knowledge or ability to learn multiple state insurance regulations; pass state licensing exams
• Strong grasp of claims principles, practices, and insurance coverage interpretation

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Paid Parental Leave and supportive New Parent Benefits
• Company paid continuing Education & Tuition Reimbursement
• 401k Profit Sharing
• Generous time off practices in addition to paid holidays
• Paid Volunteer time off and employee matching gifts to charities
• DE&I programs
• Consistent merit increase and promotion opportunities
• Discretionary bonus opportunity