About this role

Handling customer interactions via inbound and outbound calls, chats and emails
Troubleshooting an array of support calls for various products and services offered by PenTeleData and its partners
Working with other teams and departments to route calls and cases
Maintaining appropriate records of customer interactions
Performing special project work as assigned by leadership
Other duties as assigned

H.S. Diploma or G.E.D.
Established residency in Pennsylvania
Previous experience interacting with customers on a daily basis
Troubleshooting experience with Windows, Macintosh and mobile platforms recommended
Troubleshooting experience involving various computer issues recommended
Understanding basic networking and internet terminology and software
Strong Communication Skills
Oral and written
Strong Typing / Data Entry Skills
Excellent Customer Service Skills / Soft Skills
Strong Organizational Skills
Ability to multitask in a face-paced environment
Ability to adapt to change and the changing needs of the company
Ability to work effectively and professionally both independently as well as part of a team

Technical Support Representative

Key skills