Provide telephone support to the company's cooperative members, analyze and handle tickets using ITSM tools, and deliver technical support for the company's systems.
Log and manage tickets, addressing 1st
and 2nd-level issues.
Support operating systems and install software, including Office 365; provide support for printers and peripherals; perform maintenance on desktops and notebooks.
Perform directory mapping, reset/unlock logins, configure profiles, install VPNs, configure IP settings, and support the company's applications.
Monitor, respond to, and update tickets in the queue to prevent SLA breaches and minimize ticket backlog.
Create and update knowledge base articles, procedures, support scripts, and problem-resolution documentation in the KCS portal.

Must reside in Curitiba, PR.
General IT knowledge, including software and hardware, service desk tools, operating systems, and Microsoft Office.
Experience providing end-user support.
Knowledge of Microsoft Office 365 (Word, Excel, PowerPoint, Outlook).

Meal and/or food allowance for groceries and meals
Medical and dental coverage for you and your family
Pharmacy discount program for medication
Childcare assistance according to company policy
Gym membership discounts
Partnership with SESC for cultural and leisure programs
Partnerships for language studies, technology courses, and e-learning platforms
Payroll-deductible loans with attractive rates plus a financial education program
Corporate University and learning paths with diverse content on technology, soft skills, market trends, and more
Employee referral program with potential rewards and bonuses
Group life insurance

Level 1 Technical Support Technician – Junior

Key skills