Manager, Technical Security Operations

Role Overview

• Oversee all aspects of technical security operations of the Protection Services department
• Plan, lead, and manage technical security and life safety functions, including security cameras, access control, asset protection and control, intrusion detection, employee identification, visitor management, fire detection and suppression, two-way radio, records management, and related systems
• Plan and execute comprehensive security systems projects involving multiple departments across the museum and security systems vendors
• Lead and oversee the efficient operation of the Integrated Operations Center, a 24-hour operations and intelligence center
• Coordinate with other operational departments to provide maximum operational support through the Integrated Operations Center
• Develop, update, and administer a comprehensive training program for staff assigned to the Integrated Operations Center
• Develop, update, and reinforce policy, procedure, and protocols for the efficient operation of the Integrated Operations Center
• Liaise with public and private partners to develop technological protection strategies and information-sharing to the benefit of the museum
• Perform other duties as assigned.

Requirements

• Associates degree in information systems or related field required
• Bachelor’s degree in Information Systems or related field preferred
• Six (6) years of related work experience in technical security operations or project management at a supervisory or leadership level required
• Demonstrated collaboration skills to work across departments and divisions internally and with diverse stakeholders externally
• Demonstrated organizational skills to plan, manage, prioritize, and complete multiple on-going projects to meet deadlines and goals
• Demonstrated ability to speak publicly, including presenting or sharing information in a clear, effective, and engaging manner suited to the audience
• Demonstrated research and analysis skills to identify critical information and complete projects and goals
• Demonstrated flexibility and adaptability to changes in priorities based on operational need
• Ability to identify challenges and opportunities, engage others in their resolution, and recommend appropriate course of action
• Ability to communicate with, manage and oversee vendors to meet expectations and deadlines
• Ability to evaluate and analyze information from multiple sources and systems to make operational decisions and produce intelligence reports
• Working knowledge of open-source data and information mining techniques, information assessment, distillation, and compilation
• Must have a comprehensive general understanding of security, fire and safety systems, and procedures
• Must possess a demonstrated understanding of ethical business conduct and professional practices including maintenance and protection of confidential and sensitive information
• Ability to calmly and professionally deescalate and resolve challenging situations with team members and visitors
• Ability to respond calmly and make decisions in urgent and emergency situations
• Ability to work regular weekend, evening, and holiday hours
• Must be proficient in the latest version of Microsoft Office 365
• Must have proficiency in the use of remote work technology such as scheduling with, connecting to, and using digital collaboration platforms such as Microsoft Teams
• Must be able to establish and maintain professional, productive and courteous interactions that promote positive teamwork.