Investigates and analyzes credit card fraud dispute cases to mitigate financial losses and protect the Bank from fraudulent activity.
Reviews and assesses credit card application risk indicators, correlating fraud-related flags to identify potential application fraud and emerging patterns.
Conducts in-depth research on complex cases, including merchant activity and suspicious transaction behavior.
Maintains comprehensive and well-documented case records, ensuring research finding and investigative conclusions are clearly articulated and supported.
Communicates fraud analysis, investigative findings, and case determinations through digital channels and collaborative team discussions.
Manages daily workflow by processing assigned queues, reports, and case tasks in a timely and accurate manner.
Provides research support and account action recommendations, including potential account revocation, to front-line fraud prevention teams.

Bachelor’s degree required, four (4) years’ experience may be accepted in lieu of a degree.
Two (2) years of loss or fraud prevention experience or three (3) years of card service experience is required.
Experience in operations, collections, anti-money laundering, or fraud is preferred.
Experience with common banking vendors, platforms and portals preferred.
Experience working in data environments and familiarity with programming languages such as SQL is preferred.
Strong understanding of credit card purchase and payment behaviors, with the ability to identify suspicious activity and intent.

Medical, Dental, and Vision (plus much more)
401(k) Plan with Company Match
Short
& Long-Term Disability
Wellness Programs
Group Life and AD&D Insurance
Paid Vacation, Sick Days and bank Holidays
Employee Engagement Activities including Employee Appreciation Day, DEI Employee Resource Groups, Corporate Social Responsibility, Service Recognition

Analyst II, Fraud Claim Investigations

Key skills