About this role
Role Overview
- Act as the primary owner for application incidents escalated from Level 1 or generated through monitoring and alerting systems
- Perform functional and technical triage to diagnose issues and restore application services within agreed SLAs
- Analyze application logs, alerts, and monitoring dashboards to identify failure patterns and contributing factors
- Execute approved runbooks and standard operating procedures to ensure consistent and controlled incident resolution
- Perform low-risk operational actions such as application restarts, configuration updates, job re-runs, and rollbacks in line with defined change and access controls
Requirements
- Typically 2-3 years of experience in application or production support roles
- Prior experience supporting applications in the financial services or banking, domain is preferred
- Experience working in regulated environments with strong SLA, audit, and compliance requirements
- Bachelor’s degree in Computer Science, Engineering, or a related discipline, or equivalent professional experience
Benefits
- Healthcare benefits
- Paid time off
- Flexible work arrangements
- Professional development opportunities