Carrier Operations Representative

Role Overview

• Source and secure carrier capacity using load boards, TMS platforms, and carrier networks
• Build and maintain strong relationships with trucking companies, owner-operators, and freight carriers
• Track and trace shipments from tender through final delivery
• Communicate proactively with carriers and internal sales and account management teams
• Resolve service issues including delays, breakdowns, and delivery exceptions
• Ensure carrier compliance (insurance, safety ratings, onboarding documentation)
• Analyze carrier performance metrics to improve service levels and carrier partnerships

Requirements

• High School Diploma or GED required (Associate Degree preferred)
• Experience in logistics, transportation, carrier sales, dispatch, freight brokerage, or customer service preferred
• Knowledge of truckload (TL), LTL, and freight operations is a plus

Benefits

• Medical, dental, and vision insurance options
• 401(k) with company match to support your long-term goals
• PTO & Holidays!
• Collaborative, Onsite Team Environment: Work alongside experienced logistics professionals in a fast-paced, supportive office where teamwork and accountability matter