Assemble product units from kits of parts under engineering guidance
Conduct basic functional checks and validation prior to shipment
Assist with product testing (with guidance) wherever necessary
Identify and escalate build or component issues to the Engineering team
Support sample preparation, firmware updates, and configuration tasks as required
Receive, unpack and log incoming product samples and deliveries
Prepare and package products for internal review or shipment
Coordinate shipments and ensure courier deadlines are met
Power-on and basic-check products under guidance from the Engineering team
Label, track and store samples accurately
Maintain clear records of product movement and location
Keep sample and storage areas organised and usable
Assist with setting up products for listening sessions or internal demonstrations
Provide proactive administrative support to the Head of Engineering and wider Engineering team
Track actions and follow-ups to ensure accountability and closure
Administer and maintain technical construction files to audit-ready standards
Own and maintain Jira,Cognidox, and Confluence structure, hygiene and reporting
Ensure documentation is consistently structured, version-controlled and accessible
Support compliance documentation and R&D tax claim preparation
Identify process improvements that enhance team efficiency and clarity

An engineering degree, equivalent technical qualification or similar hands on prior experience
Demonstrable hands-on experience working with electronic or mechanical products
Soldering expertise would be beneficial
Ability to read and follow technical documentation and build instructions
Confident handling and safe assembly of electronic kits
Exceptional organisational skills with meticulous attention to detail
Enthusiastic about music, sound or hifi components
Highly process-driven and comfortable creating structure
Comfortable balancing desk-based coordination with practical, hands-on tasks
Reliable and able to attend the London office as required
Strong communication skills across technical and non-technical stakeholders
Pragmatic, service-oriented mindset with good judgement
Comfortable managing multiple priorities independently
Physically able to lift and move product boxes safely
Experience using collaboration tools such as Jira, Confluence or similar systems (desirable)

Engineering Technical Support Coordinator – Contractor

Key skills