Key skills
CRMCommunication
About this role
Role Overview
- Enjoy engaging with customers and business partners, troubleshooting, and resolving queries and issues for them
- Assist and positively influence recycling customers (end users and our recycling business partners)
- Help the environment and create a brighter future
- Work independently, solve problems effectively, handle customer complaints and complex enquiries with minimal escalation, and proactively contribute to the team
Requirements
- Excellent communication skills and ability to multi-task
- Prior contact centre experience (inbound calls and emails) is required
- Ticketing system experience or similar (e.g. Zendesk or Service Now or CRM experience) is required
- Strong customer service focus, with a high drive to provide a positive experience to customers and continuously improve our service, and ultimately improve recycling rates!
Benefits
- Hybrid and flexible working
- Career development opportunities