Key skills
CRMMentoringCommunicationTime Management
About this role
Role Overview
- Managing, coaching, and supporting your team, from performance and quality to recruitment, training, and development
- Ensuring accurate and timely billing for all residents every month
- Acting as the first point of escalation for complex billing issues from clients, colleagues, and residents
- Leading billing-related projects, including a new ticketing system and a CRM & billing system migration
- Analysing billing performance data, producing reports, and presenting insights at monthly meetings
- Identifying opportunities to improve processes, reduce errors, and cut costs
- Maintaining up-to-date billing processes and documentation to support consistency and compliance
- Handling senior-level resident queries with empathy and a focus on first-time resolution
Requirements
- Ability to demonstrate knowledge and experience in the utilities industry is a significant advantage
- Previous experience in line management, supporting and coordinating daily activities
- Exceptional communication skills
- Effective time management and organisational skills
- Expertise in building rapport and creating a first-class culture that ensures high staff retention and engagement
- Strong mentoring and coaching abilities to enhance team performance
- Experience in chairing team meetings and conducting one-on-one sessions
- Proficiency in data analysis and Microsoft Excel to an intermediate level as minimum
Benefits
- Competitive salary, based on skills and experience
- 25 days of holiday per year, plus English bank and public holidays, plus an additional day of Birthday leave
- Employer pension contribution matched at 4%
- Free, confidential support available for personal and professional challenges
- "DO RIGHT WITH INSITE" provides up to 2 paid days off per year for volunteering with company-led initiatives
- Regular company social events, including an annual Summer Party and Christmas Party