Drive product quality across the customer journey
Own the firm experience from signup through go-live and beyond
Identify friction and opportunity across the platform and turn them into product improvements
Build observability into the product so the team can see where firms get the most value
Translate customer insight into prioritized, well-scoped product and engineering work
Partner with engineers as a peer
Ship improvements that compound
Work directly with Client Success and Support to close the loop between customer needs and product capabilities
Surface patterns across firms and turn them into features that scale
Write code when it's the fastest path to learning or shipping

3+ years shipping B2B software as a product manager or product-oriented engineer, ideally in SaaS or workflow automation.
Deep, hands-on fluency with modern AI tooling.
Experience designing and shipping AI-powered features.
Strong cross-functional coordination across engineering, design, and client-facing teams.
Comfort in early-stage, high-ambiguity environments.

Technical Product Lead

Key skills