Key skills
Customer SuccessSales
About this role
Role Overview
- Serve as the trusted technical leader for major healthcare accounts
- Proactively manage system performance
- Strengthen stakeholder relationships
- Drive stability, innovation, and long-term customer success across Philips’ managed services solutions
- Serve as a single point of contact to ensure systems are healthy and up and running
- Provide regular updates on solution performance
- Monitors trends in case management & engages with customer support to drive resolution
Requirements
- 5+ years’ experience in complex health system IT environments
- 3+ years’ experience in consultative, post-sales enterprise solutions using client/server architecture
- Additional experience in supporting clinical and/or health care applications a plus
- 3+ years’ experience planning and implementing large software installations or managing them after installation
- Extensive knowledge of medical imaging systems, DICOM, and HL7 messaging standards
Benefits
- comprehensive Philips Total Rewards benefits program
- generous PTO
- 401k (up to 7% match)
- HSA (with company contribution)
- stock purchase plan
- education reimbursement