Assist leadership with development of organizational strategies and objectives
Help identify priorities in alignment with business objectives
Lead and manage initiatives to achieve goals across the department
Collaborate and consult with key stakeholders across the enterprise and external client partners to ensure alignment and coordination
Manage and maintain a portfolio of projects
Drive execution of assigned projects and programs
Manage repository and documentation of standardized work processes, job instructions and job aids
Create and conduct programs to address business or regulatory issues
Act as a subject matter expert as needed
Develop and maintain performance management models, techniques, systems, and tools
Contribute to the maturation process of our reporting on operational results, forecasts, and trends
Analyze and interpret complex data to provide meaningful insights to leadership and employees
Work closely with vendors, EB Business Intelligence, EB Value Optimization Services, Learning and Development and Quality Management leadership teams
Oversee work of direct reports in alignment with departmental goals
Train staff; support continuous improvement; demonstrate leader expected behaviors; challenge the status quo

Bachelor’s degree in business or the equivalent combination of education and/or relevant experience required
Professional certification required: Rummler-Brache and CEBS preferred
Minimum 8 years of progressively responsible group disability claim experience
3 years of experience managing a claim team
Strong knowledge and hands-on experience with Lean principles strongly preferred.

A rich benefits package including medical, dental, vision and a 401(k) plan with matching company contributions
An annual incentive bonus plan
Generous paid time off including 11 holidays, 2 wellness days, and 8 volunteer hours annually — PTO increases with tenure
A supportive, responsive management approach and opportunities for career growth and advancement
Paid parental leave and adoption/surrogacy assistance
An employee giving program that double matches your donations to eligible nonprofits and schools

Director, Operational Consulting

Key skills