Implementation Manager – Order Visibility, Inventory Visibility

Role Overview

• Lead end-to-end implementations of FourKites' Order Visibility and Inventory Visibility solutions, managing complex integrations with customer ERP systems (SAP, Oracle, JDA/Blue Yonder, Manhattan, etc.), Order Management Systems, Warehouse Management Systems, and Transportation Management Systems
• Design and deliver solutions providing visibility into complete order lifecycle tracking from planning through final delivery, inventory visibility with SKU-level detail and stockout prevention, automated exception identification, root cause analysis of supply chain inefficiencies, and 30-day risk forecasting for inventory-constrained orders
• Guide comprehensive data mapping and integration validation, ensuring accurate flow of order status, inventory levels, delivery information, and exception data
• Provide guidance on order-to-shipment matching logic, order-to-delivery mapping, and inventory-to-order linkage to ensure complete visibility across the supply chain
• Lead discovery and requirements gathering sessions to understand customer order management processes, inventory control methods, warehouse operations, and supply chain pain points
• Develop comprehensive solution designs (blueprints) including custom order status mapping, risk configurations, inventory thresholds, KPI dashboards, and integration architecture with ERP, OMS, WMS, TMS, and YMS systems
• Coordinate complex enterprise integrations across multiple systems, working with customer IT teams, integration partners, and FourKites technical teams
• Guide Integration & Solution Validation phase, ensuring data accuracy across order, inventory, shipment, and delivery data
• Facilitate User Acceptance Testing (UAT) validating order visibility, inventory visibility, and risk management capabilities
• Work with technical teams to troubleshoot integration issues, resolve data quality problems, and guide production cutover activities
• Oversee complex enterprise projects from initiation through hypercare, coordinating internal teams (Solution Architects, Integration Specialists, Order Visibility Engineering, Inventory Visibility Engineering) and external stakeholders across multiple time zones
• Develop comprehensive project roadmaps following FourKites' implementation methodology: Kickoff → Requirements & Design → Configuration/Development → Integration & Solution Validation → UAT → Production Configuration → Super User Training → Go-Live & Hypercare → Transition to Customer Success
• Manage scope, timelines, and deliverables while maintaining clear communication with C-suite executives, IT teams, procurement leaders, warehouse managers, and logistics operations managers
• Create implementation documentation including requirements, solution designs, integration specifications, test plans, cutover plans, training materials, and value realization reports
• Partner with Sales, Customer Success, Product, and Engineering teams to deliver cohesive customer experiences and provide real-time customer feedback to align product roadmap with customer needs

Requirements

• 5-10 years of experience implementing enterprise ERP software (SAP, Oracle, JDA/Blue Yonder, Manhattan, Infor, Microsoft Dynamics, etc.) with strong understanding of Order Management, Inventory Management, Warehouse Management, and/or Transportation Management modules
• Strong background in logistics, supply chain operations, or transportation with hands-on understanding of order fulfillment, inventory management, and logistics execution processes
• Proven track record working with Order-to-Cash (O2C) and/or Procure-to-Pay (P2P) processes within ERP environments
• Experience implementing enterprise SaaS solutions with demonstrated success managing complex, multi-stakeholder projects from initiation to completion
• Understanding of order management lifecycle from order creation through delivery, including order promising, allocation, picking, packing, shipping, and POD
• Strong knowledge of inventory management concepts including safety stock, reorder points, inventory optimization, multi-tier inventory, and VMI (Vendor Managed Inventory)
• Understanding of transportation management including carrier management, load tendering, freight tracking, and OTIF (On-Time In-Full) metrics
• Experience with data mapping, transformation, and validation across disparate supply chain systems
• Excel at facilitating productive meetings, resolving conflicts, and maintaining team alignment across global enterprise environments
• Track record of delivering projects that meet or exceed customer expectations with meticulous attention to quality and detail
• Experience managing multiple concurrent enterprise implementations with competing priorities
• Strong organizational skills with ability to manage complex project plans with multiple workstreams
• Analytical capability to break down complex order management and inventory control business processes and identify optimization opportunities
• Ability to translate technical concepts clearly to business stakeholders and vice versa, creating comprehensive documentation
• Ability to identify value drivers and articulate ROI for supply chain visibility investments
• Genuinely passionate about helping customers see the value of FourKites as a solution for their supply chain challenges and serving as an advocate for their success
• Commitment to continuous learning and improvement, using customer feedback to enhance both individual and program-level effectiveness
• Proven success collaborating across sales, product, engineering, and customer success teams to deliver cohesive customer experiences
• Strong empathy and ability to understand customer pain points and business pressures
• Able and willing to travel to customer sites for key implementation milestones such as kickoffs, design sessions, training, and go-lives (20-25% travel expectation)
• Strong written and verbal communication skills
• Self-motivated with ability to work independently and as part of a team

Tech Stack

• ERP
• Oracle
• Go

Benefits

• Medical, Dental & Vision benefits starting on first day of employment
• 401k Retirement savings with employer match
• Bonus and incentive compensation as well as employee stock option program
• Employer paid life insurance and short term disability insurance
• Generous PTO, global recharge days, and volunteer days
• Paid parental leave for all parents
• Family planning and inclusive wellbeing resources
• Technology reimbursement
• Commuter benefits for in-office employees (Chicago)
• Annual Wellness Stipend
• Ongoing learning & development opportunities