Program Manager at GitLab

Lead delivery of multi-workstream professional services engagements with some of the largest and most strategic customers.
Build strong relationships with key customer stakeholders including executive leaders, counterpart program/project managers, engineering, development, and security teams.
Develop a delivery methodology that leverages agile and project management best practices. Communicate how this methodology will be used to key customer stakeholders. Lead the execution of the methodology by bringing together customer and GitLab team members.
Build and continuously communicate Program Roadmap, dependencies, and deliverables.
Manage stakeholder expectations to gain approval from stakeholders on project milestones.
Define program strategy to include
Program justification
Program benefits
In scope / Out of scope projects
Timeline and schedule
Resources (how many teams, PMs, PSEs, TAs etc)
Identify Stakeholders
Create a program level RACI chart
Define Program Success Criteria
Create Program Level WBS (Work Breakdown Structure) for all the projects
Create Communication plans between projects with Stakeholders
Define Program Escalation Path
Work closely with Engagement Managers to define workstreams when scoping larger customer programs, which may include reviewing proposals or Statements of Work prior to signature
Assist the Regional Delivery Managers in creating and executing quarterly OKRs that drive optimization of all Project Manager processes

Proficiency with forecasting and reporting metrics
Ability to lead Project Management Program Level meetings, including but not limited to, the Weekly PM meeting
Ability to formulate, organize, monitor, and manage inter-connected projects
Ability to manage budgets and timelines for long-term projects
Develop long-term plans in collaboration with customers
Ability to partner with Engagement Managers and Architects to develop long term plans in support of customer adoption and transformation
GitLab Project Management Certified within 2 months of the role

Program Manager