Collections Operations: Build and run a structured collections process — escalation sequences, outreach cadences, ownership assignment, and clear criteria for agency handoff.
Work through aged receivables that have been sitting without ownership and make meaningful progress.
Payment Modernization: Lead the transition of eligible customers from net-30/60 invoice terms to monthly auto-charge via Stripe, managing customer communication and contractual exceptions along the way.
Billing Hygiene: Establish the ongoing practices that prevent future AR problems: accurate invoicing, standardized payment terms, clear ownership, and proactive alerting when something goes wrong.
Systems Operations: Own the workflows across our billing and finance stack — Stripe for payment processing, HubSpot for customer and deal tracking, Xero for accounting — and flag when the data doesn't add up.
Cash Flow Visibility: As AR stabilizes, help establish the reporting that supports reliable cash flow forecasting for leadership.

5+ years in AR, billing operations, or collections within a B2B SaaS or subscription business
You've run collections processes before — written escalation sequences, managed agency handoffs, and owned AR outcomes directly
Hands-on experience with Stripe, HubSpot, and Xero (or comparable accounting platform)
You've helped transition customers from manual invoicing to automated payment collection
Executor mindset: you assess, plan, communicate, and get to work without waiting for perfect conditions
Comfortable operating in a company mid-transition where not everything has a clear owner yet

Enterprise Billing & Collections Operations Specialist

Key skills