Grow with an Ownership Mindset
Collaborate with Peers and Leaders Alike
Experience a High-Performance Culture and Clear Purpose
Work closely with internal stakeholders and team leads to continuously improve the merchant experience.
Increase the average performance and KPIs of your customers to ensure a world-class customer experience.
Coach team members to enhance performance to middle market, complex merchants.
Analyze your merchants’ supply chain performance and identify opportunities or risks to help advise proactive countermeasures.
Conduct business reviews and track merchant growth within ShipBob and identify areas for further expansion.
Grow and maintain transparent and strategic relationships at all levels within your merchants.
Additional duties and responsibilities as needed.

4
6 years of experience in sales and merchant services in a related industry.
Business Review experience with internal and external stakeholders.
Established ability to manage and foster a positive team culture.
Demonstrated ability to build consultative and executive-level customer relationships.
Solid conflict resolution abilities and negotiation experience.
Advanced written and verbal communication skills.
Desire to work in a fast-paced environment.
Advanced experience in Microsoft Office Suite.

Senior Merchant Success Manager

Key skills