Handle incoming calls for the Florida Department of Financial Services related to the My Safe Florida Home Program
Provide courteous, professional, and accurate assistance to callers
Deliver excellent customer service while addressing questions and concerns
Maintain a clear, confident, and professional phone presence
Communicate information effectively in a friendly and personable manner
Adhere to program guidelines, policies, and call-handling procedures

Reliable Internet: A stable, wired internet connection to your Wi-Fi router or cable modem, with a minimum speed of 20 Mbps download and 5 Mbps upload.
Professional Equipment: A high-quality wired headset, keyboard, and mouse are required for optimal performance.
Schedule Availability: Candidates must be available to work a Monday through Friday schedule, from 8:00 AM to 5:00 PM ET.
Residency Requirement: We currently prefer candidates from Florida, Tennessee, and Texas for existing job opportunities. We kindly request that individuals residing outside of these states refrain from applying.
Background Check: You are able to pass a Level 2 background check.

Remote Work Flexibility: Enjoy the convenience and comfort of working from your home.
Comprehensive Paid Training: Receive thorough training to ensure your success in the role.
Robust Benefits Package:
Medical, Dental, and Vision Insurance
Life Insurance
Supplemental Benefits
401K Retirement Savings Plan
Time Off: Benefit from paid holidays and paid time off.

Call Center Agent

Key skills