Own administration and ongoing optimization of Salesforce and the broader GTM tech stack (e.g., Gong, ZoomInfo, Outreach, CommonRoom, Chili Piper, etc.)
Ensure systems are cleanly integrated, scalable, and aligned to GTM processes
Maintain system performance, reliability, and data integrity across platforms
Evaluate and implement AI-enabled features across the GTM stack to improve efficiency, data quality, and decision-making
Lead evaluation of new software to support Temporal's GTM strategy (including build vs. buy considerations) and own the end-to-end execution plan for new implementations
Lead configuration of Salesforce (fields, objects, layouts, permissions, flows, automation)
Partner with Business Systems on advanced configurations and integrations (e.g., APIs, data flows, complex automations)
Own QA, UAT support, and production deployment readiness from a systems perspective
Partner directly with Sales, Marketing, and RevOps to gather requirements and translate them into system solutions
Act as a thought partner to improve workflows, not just implement requests
Ensure solutions align with defined Rules of Engagement and GTM processes
Own governance of reporting and dashboarding in Salesforce and connected tools in collaboration with the RevOps team
Ensure data cleanliness, governance, and usability for forecasting, pipeline management, and performance tracking
Support pipeline visibility, attribution, and forecasting accuracy by building the required systems tracking and audit capabilities
Collaborate with RevOps and Data teams on system requirements to empower robust reporting and modeling capabilities in Temporal's data lake
Serve as the escalation point for GTM systems support, overseeing analysts who manage day-to-day intake through RevOps processes.
Analyze submitted user tickets to identify trends and scope opportunities for more programmatic systems solutions
Serve as an escalation point for troubleshooting issues, managing user access, and maintaining system documentation
Partner with BizSys on escalations and Tier 2/system-level issues
Drive system adoption through documentation, training, and enablement
Ensure users understand how to operate within defined processes and systems
Continuously improve usability and reduce friction for GTM teams
Requirements
6+ years of GTM systems experience in high-growth B2B SaaS environments
Proven experience scaling systems from startup to growth stage
Deep understanding of GTM motions (Sales-led + PLG is a plus)
Strong experience with Salesforce automation (Flows, validation rules, permissions, data models)