Manager, GTM Systems

Role Overview

• Own administration and ongoing optimization of Salesforce and the broader GTM tech stack (e.g., Gong, ZoomInfo, Outreach, CommonRoom, Chili Piper, etc.)
• Ensure systems are cleanly integrated, scalable, and aligned to GTM processes
• Maintain system performance, reliability, and data integrity across platforms
• Evaluate and implement AI-enabled features across the GTM stack to improve efficiency, data quality, and decision-making
• Lead evaluation of new software to support Temporal's GTM strategy (including build vs. buy considerations) and own the end-to-end execution plan for new implementations
• Lead configuration of Salesforce (fields, objects, layouts, permissions, flows, automation)
• Partner with Business Systems on advanced configurations and integrations (e.g., APIs, data flows, complex automations)
• Own QA, UAT support, and production deployment readiness from a systems perspective
• Partner directly with Sales, Marketing, and RevOps to gather requirements and translate them into system solutions
• Act as a thought partner to improve workflows, not just implement requests
• Ensure solutions align with defined Rules of Engagement and GTM processes
• Own governance of reporting and dashboarding in Salesforce and connected tools in collaboration with the RevOps team
• Ensure data cleanliness, governance, and usability for forecasting, pipeline management, and performance tracking
• Support pipeline visibility, attribution, and forecasting accuracy by building the required systems tracking and audit capabilities
• Collaborate with RevOps and Data teams on system requirements to empower robust reporting and modeling capabilities in Temporal's data lake
• Serve as the escalation point for GTM systems support, overseeing analysts who manage day-to-day intake through RevOps processes.
• Analyze submitted user tickets to identify trends and scope opportunities for more programmatic systems solutions
• Serve as an escalation point for troubleshooting issues, managing user access, and maintaining system documentation
• Partner with BizSys on escalations and Tier 2/system-level issues
• Drive system adoption through documentation, training, and enablement
• Ensure users understand how to operate within defined processes and systems
• Continuously improve usability and reduce friction for GTM teams

Requirements

• 6+ years of GTM systems experience in high-growth B2B SaaS environments
• Proven experience scaling systems from startup to growth stage
• Deep understanding of GTM motions (Sales-led + PLG is a plus)
• Strong experience with Salesforce automation (Flows, validation rules, permissions, data models)
• Experience administering and integrating GTM tools (Gong, Outreach, ZoomInfo, CommonRoom, etc.)
• Strong data mindset, understands how data drives forecasting, pipeline, and decision-making
• Comfortable working cross-functionally and pushing back when needed to protect system integrity
• Ability to balance speed and scalability, knows when to move fast vs. build for long-term
• Strong understanding of how AI can be practically applied to improve sales and marketing efficiency (not just experimentation, but operationalization)

Benefits

• Unlimited PTO, 12 Holidays + 2 Floating Holidays
• 100% Premiums Coverage for Medical, Dental, and Vision
• AD&D, LT & ST Disability, and Life Insurance (Standard & Supplemental Available)
• Empower 401K Plan
• Additional Perks for Learning & Development, Lifestyle Spending, In-Home Office Setup, Professional Memberships, WFH Meals, Internet Stipend and more!