Technical Troubleshooting & Issue Resolution – Address complex technical challenges in Archibus to ensure client satisfaction.
Cross-Functional Collaboration – Work closely with teams across Technical Support, Cloud Operations, Development, and Professional Services to resolve issues effectively.
Client Engagement & Support – Partner directly with customer and partner teams to facilitate smooth issue resolution.
Product Support & Enhancements – Identify patterns in technical challenges and proactively optimize product performance.
Performance Optimization & Live Monitoring – Ensure system reliability with proactive tracking and fine-tuning.
Innovative Problem Solving – Apply creative thinking to develop effective solutions for technical challenges.
Clear Technical Communication – Convey complex technical concepts to both technical teams and business stakeholders.
Training & Documentation – Share knowledge internally, document best practices, and mentor team members.
Bug Identification & Submission – Identify, document, and escalate software bugs for advancement to the Engineering team.
Contribute to Engineering Hackathons – Bring fresh ideas and contribute to key initiatives.

5+ years of experience supporting SaaS software – Expertise in troubleshooting and resolving technical issues.
Advanced product knowledge – Strong understanding of Archibus and SaaS platform functionalities.
Moderate experience with SQL Server, Azure, SSO, SAML, APIs – Ability to navigate complex technical environments.
Proficient in Web Development – Skilled in HTML, JavaScript, React.js, Java, XML, and CSS.
Cloud & Security Expertise – Experience with SAML, SCIM, AWS, Azure, Apache Tomcat.
DevOps & CI/CD Knowledge – Familiarity with GitLab, GitHub, Agile methodologies, and automated deployment practices.
Diagnostic & Analytical Skills – Strong troubleshooting abilities to resolve technical challenges efficiently.
Excellent Communication – Ability to articulate technical concepts clearly to both technical and non-technical audiences.
Standard working hours are 8:00 AM to 5:00 PM Pacific Time; availability during this window is required.

Associate Technical Lead

Key skills