Act as a key link between customers and internal teams, leveraging technical expertise and a solution-oriented mindset to enhance quality performance and deliver reliable, compliant products;
Act as the technical point of contact for customers on quality, food safety, and product specifications;
Manage customer technical requests and coordinate with internal teams (Quality, Plant QC, Regulatory, and Operations) to validate information;
Handle customer and consumer complaints end-to-end, including root cause analysis and corrective actions;
Support customer audits and technical visits;
Prepare and maintain customer technical documentation;
Monitor quality performance and contribute to continuous improvement of customer service processes.

Master’s degree in Food Technology or similar;
5+ years of experience;
Knowledge of quality and regulatory standards ISO 9001, GFSI, HACCP (ISO 22005, MSC and Social Accountability are considered a plus)
Advanced in MS365 Office;
Professional proficiency in Italian and English (Spanish is considered a plus);
Strong technical leadership and analytical thinking skills;
Ability to manage projects and multiple priorities effectively;
Clear communication skills and ability to work cross-functionally;
Continuous improvement mindset with a strong focus on innovation.

Quality Assurance Manager – Global Markets

Key skills