Provide customer support through the company’s service channels (phone, WhatsApp and tickets) for LWSA products and related processes.
Receive and analyze customer requests, resolving them immediately when possible and/or documenting and escalating to the team responsible for the solution.
Keep customers informed of the status of their requests in the ticketing system.
Promptly and accurately handle customer requests, recording and resolving tickets according to technical procedures.
Interact with other support specialists to resolve, process and follow up on customer requests.
Propose improvements, training and/or documentation for corrections.
Assist coordination with the generation of KPIs and management of critical tickets.

Knowledge of best practices in customer service.
Degree completed or in progress in Communication, Business Administration, Systems Analysis and Development, or related fields.
Maturity to work in a team and to provide courteous, high-quality customer service.
Proactive, organized, punctual, and able to adapt to a dynamic work environment.
Negotiation skills to manage deadlines and deliverables assertively.
Knowledge of processes and procedures for using customer service and relationship systems, CRM, e‑commerce and marketplace platforms, or other corporate software.
Knowledge of e‑commerce operations is desirable.

Medical insurance
Dental insurance
Transportation allowance or free parking
Free shuttle service from João Dias terminal to Locaweb
Meal/Food allowance
Childcare assistance
Life insurance
Gympass
Férias & Co.
Unlimited coffee
On-site massage and workplace exercise classes
Relaxation room with TV, pool table, card games, table tennis, video games, and beanbags
Day off
Annual profit-sharing bonus (PPR)
Quality of life and wellness program
Partnerships with educational and leisure institutions
Complimentary offerings of our products

Junior Support Analyst

Key skills