Provide 1st and 2nd level technical support to customers, both remotely and onsite (including phone, email and live chat)
Log all interactions and tickets in ServiceNow with accurate categorisation and clear documentation
Diagnose and resolve hardware, software and application issues
Respond promptly to support tickets and log incidents and service requests in the relevant ITSM tool
Escalate complex issues to 3rd level support teams or external vendors when appropriate
Perform administrative tasks including Active Directory, O365/Exchange, application deployment and SOE updates
Adhere to CBS Service Desk processes, SLAs, escalation pathways and ticket quality standards

1+ year experience in a Service Desk or similar IT support role
3+ years’ experience in a customer support environment
Strong technical aptitude across Microsoft technologies as Windows 10/11, Office 365, Exchange troubleshooting, Azure fundamentals
Hardware support in CPUs, RAM, motherboards, monitors, peripherals, printer setup and troubleshooting
Networking fundamentals, mobile device support, basic storage media troubleshooting, Intune endpoint management
Exposure to ChromeOS support and Google Admin Console (highly desired)

Bonus Leave including Birthday leave, Canon Day leave, Kyosei Day
Training and development opportunities to help you bring your goals to life
Wellbeing benefits, including everything from discounted health insurance to flu vaccines to confidential counselling
Canon products offered at discounted rates
Education assistance to support the cost of any external training that gives you new skills for your job

Service Desk and Onsite Engineer, Intune, Kandji MDM

Key skills