Benefits Analyst (Mid-level)

Role Overview

• Develop strong relationships with clients through telephone and digital channels to ensure all needs are addressed accurately and promptly.
• Manage organized and planned onboarding for clients and/or suppliers through meetings, presentations and rituals so all parties understand timelines and key responsibilities, ensuring systems, processes and workflows are integrated without operational, cultural or strategic impact.
• Implement the flexible benefits management solution by executing validation, testing, verification and acceptance processes with clients and suppliers to meet requirements and ensure correct operational functioning.
• Validate import files by checking all data and information in the import dataset to ensure accurate order generation.
• Manage flexible benefits by analyzing point systems on benefits management platforms to guarantee the appropriate delivery of plan benefits and advantages.
• Identify improvement opportunities by mapping processes, procedures and workflows, and recommending actions for continuous improvement to enhance flexible benefits management.
• Provide necessary support and service to clients and/or suppliers by supplying data and information to ensure continuity of processes and task execution.
• Conduct periodic studies of the points system using statistical methods and techniques to produce information that supports strategic business decisions.
• Perform other related duties inherent to the role as required by the area, including training and professional development under the guidance of the immediate supervisor to ensure continuous professional growth.
• Actively contribute to the development of performance indicators (KPIs), objectives and key results (OKRs) and new company projects.

Requirements

• Bachelor's degree in Administration, Human Resources Management or related fields
• Intermediate knowledge of Microsoft Office
• Experience administering flexible benefits
• Customer-focused, professional, collaborative, with assertive communication, analytical ability, organization and planning skills

Benefits

• Health insurance
• Dental plan (by enrollment)
• Life insurance
• Meal allowance
• Transportation voucher
• Wellz
• Wellhub
• Day off