Own the end-to-end implementation for a portfolio of districts; accountable for their platform onboarding, data ingestion, configuration of add-on modules, training, change management, communication, and continuous project management
Lead kickoff calls and project alignment sessions with district stakeholders, establishing ownership structures, rollout timelines, and measurable success criteria
Build phased implementation plans tailored to each district's purchased modules, grade levels served, and state compliance requirements (e.g., eCap, CCRI, CCMR, and other state CCR mandates)
Maintain an implementation tracker for each district, logging project status, action items, decisions, and upcoming milestones using Gainsight and Salesforce
Lead recurring check-in calls with district champions and executive sponsors, keeping projects on track and stakeholders aligned
Proactively surface risks to launch timelines and escalate to the Director of Implementations as needed

3+ years of experience in implementation, customer success, project management, or a client-facing role, preferably in K-12 EdTech or education services
Proven ability to manage multiple complex projects simultaneously across different clients, timelines, and configurations
Exceptional written and verbal communication skills. Comfortable presenting to district leadership and writing clear, action-oriented follow-ups
Highly organized and detail-oriented, with the ability to build consistent processes across a varied client portfolio

Implementation Manager

Key skills