You accompany and shape ServiceNow projects from consulting and conception through implementation to go‑live and in‑life support.
You analyze and design business requirements in CRM and CSM.
You work in an agile environment and create features, epics, and user stories at a quality level that combines your domain expertise with your technical ServiceNow know‑how, giving developers a detailed and clear picture.
You perform business analyses to derive optimization measures for digital workflows.
Minor configurations of ServiceNow modules may also be part of your responsibilities.
You support the onboarding and mentoring of our junior consultants.
You independently and proactively shape and continuously develop our ServiceNow service portfolio.

You bring subject-matter expertise in CRM and/or CSM.
Ideally, you have experience with ServiceNow or are motivated to acquire ServiceNow skills.
You have professional experience in software development, technology consulting, and/or systems integration.
You possess analytical and conceptual skills and enjoy being the interface between IT and the business.
You understand the importance of this "translation role" and have experience delivering the required level of detail in requirements analysis and design.
You bring strong analytical skills and problem-solving abilities, as well as experience in process optimization and modeling.
Additionally, strong conflict-resolution skills, excellent communication, and confident presentation abilities are among your strengths.
You have a successfully completed university degree.
You are business-fluent in German and have good English skills.
Willingness to travel for consulting projects within the DACH region.

Attractive, performance-based compensation.
A family-friendly company with flexible working hours: remote, at client sites, or in the office.
Excellent working atmosphere with flat hierarchies and short decision-making processes.
Individual development and training opportunities — our employees' expertise drives us forward.
Exciting projects in an innovative, international environment using cutting-edge technologies.
Option to lease your own company bike (JobRad) through us.
We value teamwork.
Life is more than work — we therefore offer 30 days of vacation.

Business Analyst – ServiceNow, CRM/CSM

Key skills